Patient Policies
At Thrive Chiropractic & Laser Clinic, we are committed to providing personalized, unrushed care. Our office policies help ensure a transparent and exceptional experience for every patient.
Insurance-Independent Care & Payment
Thrive is insurance-independent by design. This allows us to provide personalized, one-on-one care, longer unrushed appointments, and advanced therapies focused on patient outcomes rather than insurance restrictions.
We do not bill commercial insurance companies directly. Payment is due at the time of service unless other arrangements have been made.
X-Ray & Diagnostic Imaging
Thrive does not offer in-house X-rays or require routine imaging for every patient. Imaging is recommended only when clinically appropriate based on your examination and individual needs.
When necessary, we can coordinate referrals to Charlotte Radiology, which offers convenient imaging locations throughout the Charlotte area.
Patients with existing X-rays, MRIs, or other relevant imaging are encouraged to bring their records. Imaging services and associated fees are handled separately by the imaging provider.
Medicare Policy
Thrive Chiropractic & Laser Clinic is not currently accepting patients with Medicare coverage, as we are not enrolled as a Medicare provider and do not bill Medicare. We appreciate your understanding.
Care Packages
Thrive Care Credits provide flexible options for ongoing care. Credits are valid for 12 months from purchase and may be shared among members of the same household.
Additional package terms, including any applicable refund restrictions, are provided at purchase.
Appointment Cancellations & Rescheduling
Appointments are reserved specifically for each patient. We kindly request at least 24 hours' notice when canceling or rescheduling.
Appointments canceled or rescheduled within 24 hours, or missed without notice, may be subject to a $50 fee at the provider's discretion.
Repeated occurrences may affect future scheduling.